Terms and Conditions

This website is operated by MACS, a GST registered brand in India.Throughout the site, the terms “we”, “us” and “our” refer to MACS. MACS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

1. General

1.1. The terms and conditions given below apply to all products purchased via www.macsjewelry.com, which is a website managed by MACS.
1.2. Please read the terms of offer for sale carefully before purchasing any products or availing any services on the website. Any purchase made by you through the website shall signify your acceptance of the supply terms and your agreement to be legally bound by the same. in addition to the foregoing, you shall also be bound by the terms of use of the website, terms by the vendor or additional terms of service which are displayed with the selection of the product, if any (“additional terms”). If there is any conflict between the supply terms and the additional terms, the additional terms shall take precedence in relation to that sale.
1.3. If you do not agree with the supply terms, please do not access the website for any purchase. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


The Company has filed its application for registration under the Trade and Merchandise Act and Rules in Kerala under different classes and awaiting registration. Any violation of our trademarks will be liable for legal action.

2. Business

2.1. The Website is a platform that facilitates the online sale and purchase of merchandise and services (“Services”) offered by third party vendors and service providers (“Vendor/s”). Title to the merchandise (“Products”) will pass directly from the Vendors to You.
2.2. MACS has the right to change or discontinue any Service at any time, without notice. MACS may add or modify the procedures, modes, processes or conditions of purchase at any time. MACS shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the Services.

3. Product

3.1. MACS enables sale of a variety of Products. Shipping for all the products on the website shall be per the company’s policy, which may be changed by MACS from time to time. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

3.2. In case, you receive a damaged Product, please bring it to our notice immediately. We will be more than happy to offer you an exchange or a refund, provided that the products are returned in perfect condition, unused, and with the original packaging. Get in touch with us with a photo proof at macsmumbai@gmail.com or 08655486206/0808918492 within 24 hours of receiving the parcel; otherwise such cases won’t be entertained. Damage will be assessed in 1-2 days and a solution will be offered. The product may be replaced or other corrective measure may be taken to address the issue.

4. Services

4.1. You should take all responsibility for your own actions in utilising the Products purchased by you and MACS shall not be liable for any such action. We do not warranty that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
4.2. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.
4.3. MACS shall not be responsible for any deficiency in payment of consideration payable towards the Products purchased on the Website. 

4.4 We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

5. Pricing Information

5.1. The Pricing Information relating to the Product shall be as disclosed to you at the time of your purchase.
5.2. MACS guarantees you the best price possible in the market. Prices and availability are subject to change without notice or any consequential liability to you.
5.3. While MACS strives to provide accurate information relating to Products, services including pricing information, typographical and other errors may occur. In the event that a Product or service is listed at an incorrect price or with incorrect information due to an error, MACS may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. MACS will have the right to modify the price of the Product and contact you for further instructions via e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If MACS cancels the order after the payment has been processed, the said amount will be remitted to your account from which the payment was made. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. 

6. Credit/Debit Card Details

You might be required to provide your credit or debit card details to our approved safe payment gateways while making the payment. In this regard you agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing Services on the Website. You shall not use the credit/ debit card that is not lawfully owned by you. The information provided by you will not be utilised or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/ debit card details. MACS expressly disclaims all liabilities that may arise as a consequence of any unauthorised use of your credit/ debit card.

7. Delivery of the Product

Your shipping address, pin code will be verified with the database of MACS before you proceed to pay for your purchase. If your order is not serviceable by delivery partners or the Vendor or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on delivery partner’s/Vendor’s delivery list. If there is any dispute regarding the shipment of the product or services for the area not covered by MACS, we will not be responsible for the non-delivery of the product. International customers might have to pay Customs Duty at the time you accept the order as per the duty structure of the country you reside in. We are not responsible for such additional fees.

8. Return Policy for Products

8.1. If you receive a damaged / defective product, please get in touch with us immediately. MACS offers Refunds only if any damage has occurred during the transit. MACS will not process returns, exchanges, cancellations or refunds for the following reasons: -Customers simply change their minds after buying the goods. -Reasons like product is big, heavy or long. MACS takes all efforts to give clear pictures and mention product details like size details and color of every product. It is the duty of client to read the product description clearly before placing orders or email us to clear doubts before purchase. -Minor design variations/colour changes : All our items are completely handcrafted, thus there be a minor variations in each piece. These are beyond the control of our hands. -Custom made products (Pre Order Category) -Nose Jewelry- due to hygienic reasons. Read the wire thickness (gauge) and size details clearly before purchase. MACS don’t entertain any excuses once the product is delivered.
8.2. Upon receiving your complaint, MACS shall verify the authenticity and the nature of the complaint and if MACS is convinced that the complaint is genuine, MACS will take an action for a replacement. If the complaint is frivolous or baseless, MACS reserves the right to take legal actions against you and you will be solely liable for all costs incurred by MACS in this regard.
8.3. In order to return any Products, You are required to comply with the below mentioned conditions, viz: • Notify MACS receipt of a damaged/ defective product/service within 48-hours of delivery to you. If You are unable to do so within 48-hours, the Vendor shall not be held liable for the failure to replace the order;* • Products should be unused;* • Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.; • Return shipment rates will have to be borne by the customer • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit; • The returned Products are subject to verification and checks by MACS Jewelry in order to determine the legitimacy of the complaint/ return.
8.4. If a Product returned is duly accepted by MACS, the value of such Product, as originally paid by you will be refunded to you. Refund will be processed based on the mode of payment and MACS or the approved payment gateway will credit your refunds directly into your debit/credit card or online accounts or provide you with a cheque in this regard. Refunds will be subject to the following: • Orders paid online will be refunded within 7-21 working days through the store credit or online account or via cheque, depending on the then current circumstances as determined by MACS; • For Cash on Delivery payments, You will be provided with a store credit or refund cheque. • If the Product can be repaired, MACS would get the same repaired and send it back to you.

9. Shipping, Delivery and Cancellation

Please see the faqs for terms relating to shipping, delivery and cancellation on the website.

10. Warranties and Claims

Please note the standard warranties and the conditions for usage of the Products in relation to each Product. No claim (a) that is contrary to the above or (b) where Products have been used contrary to the conditions of usage will be entertained. No warranties for artificial jewellery.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall MACS, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend and hold harmless MACS and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

12. 3rd party links

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

13. User Comments, Feedback and other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

14. Errors, Inaccuracies and Omissions 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

15. Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

16. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

17.Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

18. Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

19. Contact Information

Questions about the Terms of Service should be sent to us at macsmumbai@gmail.com.

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