MACS Clothing Policies
If you have made a purchase at MACS, we assume that you have gone through and are aware of the refund/exchange policy stated below
All sales are final. As per the company policy, we do not provide a refund/return on any product once sold. No Return or exchanges are allowed except the cases of damages in transit.
SIZE ISSUES: We accept size exchange only if there is stock available with us. Otherwise we cannot entertain such requests. Thus we request you to refer the size chart before placing the order.
If stock is available at our unit, they can be exchanged for a replacement in a bigger or a smaller size (provided the mentioned below terms & conditions are fulfilled).
Size exchange requests should be notified within 48 hours of receiving the parcel. Once our team approves the request, please send the product back to us as we do not have a reverse pick-up facility. Kindly share the tracking details of the parcel as we will not be liable for any lost shipment. Furthermore, the request for size exchange will be catered to only once. Please make the decisions accordingly. All items sent that do not reach our warehouse will be treated as non-returned. Please note that the parcels are your responsibility until they are returned to our address
- Purchases made during SALE are not eligible for any return or exchange.
- Exchange can be done within seven days for the date of delivery, given the request of exchange is received by us within 48 hours of the exchange.
- Only products that are not used, unworn, not washed, not damaged and whose tags and labels are entirely intact, in the original packaging and are entitled to be exchanged.
- Please ensure that you mention your name, address, contact details and order id on the parcel along with the size needed.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.